{"id":22640,"date":"2025-04-14T07:35:56","date_gmt":"2025-04-14T07:35:56","guid":{"rendered":"https:\/\/www.orangemantra.com\/blog\/?p=22640"},"modified":"2025-10-28T06:54:31","modified_gmt":"2025-10-28T06:54:31","slug":"ai-in-customer-service","status":"publish","type":"post","link":"https:\/\/www.orangemantra.com\/blog\/ai-in-customer-service","title":{"rendered":"AI in Customer Service: What\u2019s Changing & Why It Matters\u00a0"},"content":{"rendered":"

We have a saying in India: \u201cThe customer is God\u201d or \u201cThe customer is king.\u201d If you want to grow your business, you simply can\u2019t do it without offering the best customer service. Good customer service is the reason people choose your product or service again and again.<\/span>\u00a0<\/span><\/p>\n

A few years ago, customer service was mostly about resolving issues. I still remember calling a customer service executive when my Dish TV signal was lost. But with the speed of today\u2019s digital-first world, customer service is all about delivering quick and personalized experiences.<\/span>\u00a0<\/span><\/p>\n

Just look at the world around us, customer expectations are higher than ever. Businesses are using <\/span>AI in customer service<\/span><\/a> to beat the competition. Salesforce reports that <\/span>88%<\/span><\/a> of consumers make another purchase after a positive customer service experience.\u00a0<\/span>\u00a0<\/span><\/p>\n

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