Job Description:

·       Ensure the Integration environments are supported and maintained, including installation, configuration, patching, database maintenance (in conjunction with DBA’s) and monitoring of the Integration environment.

·       Ensure the Integration environments are tuned to gain optimal performance and availability.

·       Develop and manage the execution of assigned work to improve the quality, reliability, flexibility, and performance of the current Link Group systems.

·       Adhere to ITIL methodologies and processes to deliver business outcomes.

·       Work to achieve established service levels to meet assigned deadlines.

·       Identify opportunities for continuous improvement within the team and other Service Support Teams.

·       Adhere to published processes and procedures and recommend enhancements where appropriate.

·       Provide estimates for operational activities prior to work being undertaken.

·       Ensure that adequate post verification testing (PVT) is performed when implementing change.

·       Setup load balancing, clustering, and failover for the Integration environments.

·       Develop automation tools for Password Management, Monitoring, Configuration and Deployment.

·       Maintain and document version control and code base change.

·       Execute requests for change and other tasks relating to software migration.

·       Work with various external clients to provide the highest quality of service reflecting Link Group values.

·       Develop support documentation and train team members.

·       Design reports and metrics to measure the effectiveness of Integration systems.

·       Participate in an On-call Roster as well as being available 24/7 to support the team in the event of Major Incidents.

·       Adherence to all Link Group standards, policies, and procedures.

·       Demonstrating professional and ethical behavior, ensuring compliance with legislative requirements and internal operating policies and procedures at all times.

·       Understanding the complexity of Link Group’s IT Environment.

·       Ability to quickly build strong business relationships with key stakeholders in a complex and changing work environment.

·       Ability to produce high quality work under tight time restrictions.

·       Whilst this role does not have any direct reports, this position is required to coach, mentor and train people from all Teams across the organization.