Key Responsibilities:

• ServiceNow Development:
  • Develop, configure, and maintain ServiceNow applications and modules, including ITSM, ITOM, HRSD, CSM, SecOps, and Custom App Development.
  • Design, develop, and implement business logic using JavaScript, GlideScript, and ServiceNow scripting tools.
  • Customize forms, fields, and UI components, including UI pages, UI macros, and Service Portals.
• Integration & Automation:
  • Integrate ServiceNow with external applications, databases, and systems using REST, SOAP, and other integration technologies.
  • Develop and implement automated workflows and approval processes using ServiceNow’s Flow Designer and Workflow.
  • Leverage ServiceNow orchestration to automate IT operations and business processes.
• Testing and Quality Assurance:
  • Conduct unit testing and ensure that developed applications meet business requirements and perform according to standards.
  • Troubleshoot, debug, and optimize ServiceNow applications.
  • Collaborate with business users to ensure proper functionality and usability.
• Collaboration & Documentation:
  • Work closely with business analysts, system architects, and other developers to gather requirements and develop solutions.
  • Create and maintain detailed documentation for configurations, customizations, and integrations.
  • Assist in the development of user guides and training materials for ServiceNow users.
• Platform Maintenance:
  • Stay current with ServiceNow updates and enhancements, ensuring that solutions remain up to date with new platform features and capabilities.
  • Provide ongoing support and maintenance for existing ServiceNow applications.
  • Perform platform health checks, troubleshooting, and address performance issues.
• Security and Compliance:
  • Ensure that ServiceNow applications comply with security policies and regulatory standards.
  • Implement and enforce role-based access control (RBAC) and security best practices on the ServiceNow platform.

Qualifications:

• Experience:
  • 3+ years of hands-on experience in ServiceNow development, with a strong understanding of ServiceNow’s capabilities, architecture, and modules (ITSM, ITOM, HRSD, CSM, SecOps).
  • Experience in creating and managing custom applications within the ServiceNow platform.
  • Proficiency in scripting languages such as JavaScript, GlideScript, and ServiceNow’s server-side and client-side scripting tools.
• Certifications:
  • ServiceNow Certified System Administrator (CSA) is required.
  • ServiceNow Certified Application Developer (CAD) certification is a plus.
  • ITIL Foundation certification is a plus.
• Technical Skills:
  • Strong knowledge of ITIL processes, especially in ITSM (Incident, Change, Problem Management), and how they are implemented in ServiceNow.
  • Hands-on experience with ServiceNow development tools such as Studio, Service Portal, Flow Designer, and Workflow.
  • Experience with integrations using SOAP, REST, and other integration technologies.
  • Familiarity with ServiceNow’s security framework and access control features.