O2R Dashboarding Solution for India’s Leading F&B Company
We built a first-of-its-kind dashboard-powered digital ecosystem for India’s top food and beverage conglomerate company.
About the Client
Founded in 1929, our client is a multi-business corporation with a well-established
Indian and international presence. The group is a diversified conglomerate
supported by crucial business pillars, namely tobacco, mouth freshener, food and
beverage, confectionery, and agriculture business, among others. The client was
looking to improve its supply chain efficiency and connectivity with retailers and
distributors. By reducing dependency on traditional distribution systems and
procedures, the client also aimed to improve the transparency and profits of both
retailers and distributors.
Objectives
Update legacy systems and infrastructure for the supply chain management.
Build an Online-to-Retail software ecosystem.
Eliminate traditional business processes.
Regularly upgrade and maintain the O2R ecosystem.
Challenges
How to prepare staff for increased adoption of the O2R solution.
How to ensure security for retailers & distributors.
How to streamline and optimize supply chains.
Find ways to ensure seamless connectivity across distributors, retailers,
calling agents, & delivery partners.
How We Approached
The biggest roadblock faced by the company was the lack of modern digital
infrastructure to seamlessly connect distributors, retailers, agents, and delivery
partners. We were expected to build a robust Online-2-Retail solution to meet their
needs and expectations.
Over two decades, Orange Mantra has served dozens of conglomerate companies
throughout their digital transformation journey. Our in-depth knowledge and industry expertise have helped us establish a long-term partnership with such
clients. With an agile, tech-driven, and UX-focused approach, we built an efficient
O2R solution for the F&B company.
The Solution We Built
We created an extensive O2R software ecosystem based on a CRM framework that
aimed at connecting the company with its network of retailers, distributors, and
stakeholders. The system comprises three main functional components, namely an
Admin Panel, a Distributors’ Portal, and an Agents’ Portal. In addition to these, we
also created mobile applications for retailers, agents, and delivery partners to
connect with the CRM ecosystem via APIs.
Highlights of the Dashboard-Powered O2R Solution
Admin Panel
The Admin panel gives complete control over the entire CRM system to the
company.
A centralized dashboard gives an overview of all activities through data and
reports.
Functionalities for smooth onboarding distributors and agents.
Manage retailers, onboarding agents, and calling agents.
CMS platform to manage content across the system.
Distributors’ Portal
The Distributors’ Portal comes with a dashboard that provides an overview of the
order summary, order history, average delivery time, etc.
Order management capabilities.
Inventory management based on product category, quantity, etc.
Customized product display for retailers.
Review orders and assign delivery agents.
Agents’ Portal
Calling Agents can use the Dashboard to manage calls with retailers.
The portal has capabilities to schedule/queue calls.
Agents can instantly place orders during calls with retailers.
Agents get insights like average call duration, order conversion, total orders’
value, etc.
Retail, Distribution, & Delivery Apps
Several custom-built mobile apps connect with the ecosystem via different APIs.
The O2R mobile app gives retailers direct access to the company’s supply
chain.
We also built an app for onboarding retailers into the online environment.
Delivery partners use a separate navigation app to collect shipments and
deliver orders.
The apps feature technologies like Geofencing for navigation, QR code for
onboarding, CRM capabilities, etc.
We also updated the legacy systems and infrastructure of the company to help them adapt to the new business changes and trends. By eliminating traditional processes, the solution dramatically improved supply chain efficiency and profits.
And that’s not all. We even provided extensive training and support to the workforce to ensure increased adoption of the new digital solution and improved efficiency.
Uniqueness
We developed the O2R solution enriched with high-end features and integrated
with cutting-edge technologies like IoT, SMAC (Social, Mobile, Analytics &
Cloud), Big Data, etc. that has helped the company streamline and automate
business processes. It has helped them ensure transparency and substantial profits
for both retailers and distributors.
Using the O2R ecosystem, the company made its distribution system more
customer-centric and disruption-proof.
The Result
Supply chain and customer relationship management became more efficient
than ever.
The conglomerate company reported a substantial rise in orders from
retailers across India.
Errors and delays in supply chain management and delivery decreased
dramatically.
The client’s relationship with retailers and distributors improved.
The supply chain became more transparent, dynamic, and technology driven.
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