Many organizations—small and large—fail to respond to shifting market needs at the desired pace. With technology and other disruptive factors reshaping consumer behavior, such failures could be a devastating blow to a company. Organizations that fail to act swiftly in an evolving market usually lack an efficient process. And that’s where process harmonization comes into play. Process harmonization helps you solve a diverse array of challenges that arise naturally in many organizations. It could be an overlooked resistance to market evolutions, missed growth opportunities, or disproportionate operating costs. Using best-suited enterprise solutions like ERP, CRM, and automation software, you could create a seamlessly harmonized process. No matter how vast or diverse your operations are, process harmonization makes everything results-oriented.
The benefits of a strategically implemented process harmonization can cover everything from operational efficiency and customer service to employee satisfaction.
Process harmonization refers to aligning multiple business units, divisions, and operations to create one synced process. It aims to prevent or eliminate the gaps in different (or scattered) processes to improve overall efficiency. It may include creating automated workflows, lowering operating costs, and improving customer service, among other goals. Process standardization refers to creating uniform business processes across divisions and units. Usually, the goals of standardizations are to consistently meet cost- and performance-related objectives. Using standardization, an organization can share expenses, create company-wide business process management practices, and can scale its operations. The process harmonization vs standardization comparison makes it clear they’re related but not the same.
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We wanted to align our customer service teams operating from multiple locations in three different countries. OrangeMantra helped us build a digital platform that not just synced the operations but also enhanced our overall efficiency.
– SVP – operations at an electronics company
Managing and streamlining operations became particularly challenging for us during the global lockdowns. OrangeMantra’s process harmonization solutions solved our problems, and we’re now much better at handling operations.
– COO of a multinational retail company