Conversational AI is a set of technologies, including chatbots and virtual assistants enabling machines to process, learn and respond naturally to different inputs. They use large volumes of data, machine learning (ML), and natural language processing (NLP) to identify speech and text inputs, and respond in the same manner as human conversation.
When building a successful Chatbots in Artificial intelligence, it’s important to integrate context, personalization, and relevance within the interaction between machine and human. Moreover, Conversational Design is a discipline that uses principles based on human-to-human interaction to design flows that sound and feel natural to users when interacting with a conversational AI solution.
Devices are getting smaller, systems, and apps are becoming complex. Thus, people often don’t know how to find a service smoothly but they know what they want to do. By replacing traditional UIs with AI based chatbots, companies can make customer experiences simpler and more intuitive.
Provides timely, accurate, and tailored experiences on your customer’s terms.
Reduces need for tickets, call backs, and queues.
Offers self-service across multiple channels, end points, and IVRs.
Provides latest sources of data regarding customer behavior, language, as well as engagement.
Highly scalable, supports multiple languages, and integrates seamlessly.
Needs minimal upfront investment, deploys rapidly, and quickly lowers support costs.
Delivers responses in seconds and eliminates wait times.
OrangeMantra works with organizations to build strategies, solutions and Conversational AI chatbot on the basis of business insights.
Integrate your Artificial Intelligence chatbot with ERP systems, ECMs and DMSs
Improves service resolution, and containment. Enhances operational efficiency by improving agent utilization.
Provides instant and accurate support. Solve complex problems, improving overall service quality.
Drives engagement through personalized experiences and sell more products and services.
Performs supporting functions to streamline the manual tasks. Frees employees to participate in more high-value work.
Captures conversational data to plan different strategies and measure employee engagement.
Scales up or down as per requirement, and is available across business units for both customers and employees in parallel.
Our Conversational AI services cover all the major industries. Here are some of the top industrial domains.
We need to upgrade our legacy attendance management system. OrangeMantra built an automated attendance management system for our schools across Delhi-NCR. The system uses cutting-edge AI and IoT capabilities.
– MD of a leading school chain in Delhi-NCR
OrangeMantra developed a personal assistance bot for elderly people. Our company needed an AI solution to upgrade our healthcare offerings for seniors. The team helped us strategize, design, and deploy the desired AI solution.
– Co-founder of a health-tech startup
Before the initial discussion, we sign NDA with our developers so that they are bound to it. Thus the available developers for hire ensure the maximum level of privacy of the project.