A leading Indian D2C personal care brand, revered for its dermatologically tested, efficacy-driven skincare and haircare products, required a technical partner to ensure their Shopify platform could scale seamlessly.
With over 35 SKUs, a million+ customers, and a hybrid online/offline retail presence, their need was for a Shopify maintenance partner who could ensure peak platform performance and navigate complex technical integrations.
Retail & FMCG
eCommerce Solutions
Our dedicated team offers round the clock technical support and fills the gap as technical consultant for high-value-low-effort solutions.
We ensure unflinching website performance during heavy traffic, taking care of slow loading speed, site crashes, and a poor user experience.
Our technical capability powers their sales & marketing efforts by facilitating conversion rate optimization and pixel-perfect design implementations.
When it comes to technical integration and expansion of their platform, we offer our full support and guidance.
The brand's rapid expansion into 100+ physical stores and massive online sales events created unpredictable traffic spikes, risking site crashes during critical festival periods. Their in-house team was stretched thin managing day-to-day operations and complex new integrations. Threats: potential revenue loss during peak sales, brand reputation damage from a poor user experience, and slowed time-to-market for new business initiatives. They needed a reliable, always-available Shopify experts for their store to ensure flawless performance, strategic optimization, and a pixel-perfect brand experience that mirrors their scientific precision.
The brand’s identity is built on precision and trust; a poorly implemented design would erode customer’s confidence.
Our Solution: Instituted a collaborative workflow with their design team, using developer tools to ensure every element matched the mock-ups exactly, from spacing to animations.
Festival sales like Diwali and Big Billion Days account for a significant portion of annual revenue; a crash would be catastrophic.
Our Solution: Proactive performance auditing, server resource scaling, and a dedicated war-room setup during major events to monitor and pre-emptively resolve issues.
Our eCommerce development and maintenance capability got reflected in their strong online presence. We got a robust and functional platform that delivers a high-quality shopping experience.
Maintained through two major festival seasons, with zero revenue-loss due to downtime.
Through targeted speed and UX optimizations.
For key product pages, enhancing user experience and SEO.
By providing a stable, high-performing, and ever-improving digital storefront, we have empowered them to focus on what they do best: creating honest, effective products for their customers.
