E-Commerce Support
Our dedicated team of e-commerce support outsourcing specialists is available 24/7 round the clock and throughout the year to help you overcome all e-commerce store challenges, reduce time and cost, and increase the productivity of your workforce to boost your e-commerce sales.
Let’s Discuss Your ProjectLooking for Reliable E-commerce Support Outsourcing Services?
We Are the Most Trusted E-commerce Support Service Provider
Every e-commerce business owner aspires to achieve a steady volume of sales. Many online sellers fail to achieve this goal because of poor back-office e-commerce support. As a stellar e-commerce development company, we offer a plethora of e-commerce development, as well as e-commerce support services to ensure that your online store runs optimally and you can boost your revenue through sales.
While access to a variety of products has become much easier with online trading, e-commerce businesses encounter many real-time challenges while delivering door-to-door happiness. E-commerce businesses have to face day-to-day hassle to ensure timely delivery and customer satisfaction. They have to manage, plan, and accomplish specific administrative tasks to keep their business running smoothly. Besides these, online merchants also have to deal with bogus orders, illegal purchases, shortfall of inventory, and order processing and fulfillment hassles.
e-commerce businesses, it is getting difficult to provide the best e-commerce customer support. This is when Orange Mantra’s e-commerce support team prompts in, offering the most reliable and dedicated e-commerce support services to e-commerce businesses of all sizes and types.
How Our E-Commerce Support Outsourcing Service Can Help?
With Orange Mantra, you can get access to in-depth knowledge and esteemed years of experience in delivering excellent e-commerce support services with the utmost efficiency. We are backed by a proficient team of e-commerce back-office professionals that will dedicate their time and effort to your business and ensure the availability of products, excellent customer support, optimized images for your e-commerce store, and so on. With their experience, they can efficiently manage business-oriented tasks and improve business processes to boost sales opportunities. We employ state-of-the-art technologies to execute every task with the utmost precision and save your time as well as money. With us, you’ll be able to focus more on your business without compromising on your e-commerce back-end efficiency.
Our Range of E-commerce Support Outsourcing Services
We bring a wide range of e-commerce backend support services for our clients under one roof
E-commerce Call Center Customer Support
We offer e-commerce customer service across all channels so you will be always available to your customers, which in turn will help you convert each inquiry into a sale. Our well-trained call center operators can answer any product or service queries, resolve issues, and increase brand loyalty.
E-commerce Website Development
Whether you need to enhance your website to accommodate certain operations or build a website from scratch, we are committed to providing custom e-commerce website development services to translate your vision into a reality.
Design Customization
Since every business has a unique identity and demands for unique branding, we offer high-quality custom designs and graphics to give a unique look and feel to your website. Our creative designers are well-versed with design frameworks, color schema, and optimization rules to make your website attractive and visually-appealing.
Photo Editing
From image retouching and improvement to enhancement of photo color, contrast, and exposure, background change to image clipping and 360-degree product view generation, we have got you covered with our professional photo editing services for your e-commerce store.
E-commerce Product Listing & Inventory Management
As a part of our full-fledged e-commerce support outsourcing services, we offer result-oriented, optimized, and engaging e-commerce product listing services. Besides, we also take care that you never run out of inventory or pile up unsold stock in your inventory.
Product Research & Store Improvements
Our e-commerce support professionals perform rigorous product research for finding new or popular products in your niche. We help you find the best deals, manage drop-shipping, and improve your product line.
Product Information Management
Managing voluminous product information with accuracy can be a bit of a struggle for online sellers. We provide product data entry, data cleansing, catalog management, and indexing services as parts of our full-cycle e-commerce back-office support services.
Order Processing & Tracking
Our dedicated e-commerce support outsourcing service facilitate order processing, shipping, timely order fulfillment, and online transactions 24/7 round the clock, regardless of the location or time-zone. Connect with your global audience with our e-commerce support services.
Customer Database Management
Whether you need a record of order history, search history, fulfilled transactions, or delivery addresses of your customers, we can efficiently maintain and manage your customer database to help you gain greater insights to retarget your loyal customers and increase e-commerce sales.
Shopping Cart Set-up
We can help you set-up a user-friendly and fully-functional shopping cart to increase your e-commerce sales. We have expertise in setting up your shopping cart, integrating it to your website, customizing it to your needs, setting up auto-responders, and registering it with reliable payment gateways.
E-commerce Sales Support
We can create and manage result-driven email marketing campaigns, newsletters, and bulk mails to increase e-commerce sales. Our e-commerce support team is also adept in cross-selling and up-selling. Additionally, our intelligent email delivery engines deliver the right email to the right user at the right time to increase conversion rates.
SEO Audit
Every business wants to secure the top positions in the search engine result pages. Therefore, our SEO specialists will conduct a technical SEO audit of your website address ranking issues and develop the best strategies that will drive huge organic traffic to your website.
Security
By employing advanced scanning tools, we will detect and eliminate any security loopholes and vulnerabilities in your website’s source code. Our e-commerce support specialists will go the extra mile to test all constituent parts of your security system to ensure the data security of your business as well as your visitors.
Social Media Management
Our competent social media experts will manage your social presence across all social media platforms. They will optimize your social media profiles, publish regular posts, and manage social media marketing efforts to convert social media traffic into sales and subsequently into a loyal customer base.
Content Management
Our web content management services are exclusively designed to create a strong online presence of businesses across all online platforms and customize websites and other digital efforts with the right combination of technology, logic, and creativity.
Fixing Urgent Issues
Our proactive team of e-commerce support specialists prioritizes urgent website issues and resolves them within the shortest timeframe. With us, you don’t have to worry when we’ll get back to you as we are readily available 24/7 to address your issues.
Performance Analysis
To help you measure where your business stands, we’ll provide you with comprehensive and concise analytics reports to help you identify which segments of your website are performing well and which areas need improvement.
Daily Website Tweaks
We will update your website with seasonal or promotional banners, new web pages, holiday notifications, or other relevant changes to help you keep pace with the trends, events, and occasions. With us, you’ll get time to concentrate more on essential business tasks without worrying about the e-commerce backend operations.
Digital Marketing
We offer a wide range of digital marketing services including SEO, SEM, PPC, web analytics, and reporting, display advertising, email marketing, SMO, SMM, affiliate marketing, content writing and SEO copywriting to boost your digital presence and convert more sales.
E-commerce Brand Management
Negative publicity or reviews can tarnish your brand reputation for many years. We provide ethical and professional online reputation management services to help you push down your negative reviews, address customers’ complaints, and improve products and services based on the feedback.
Why Choose Us as Your E-commerce Support Outsourcing Partner?
We have the best e-commerce support agents who ensure work effectiveness and business growth. The following list will give you an idea of what you’ll enjoy when you hire us.
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Focus on Core E-commerce Services - Improved Management
- Cost-efficiency
- Customization of E-commerce Services
- Advanced Knowledge & Strong Expertise
- Time-zone Advantage
- Easily Accessible Staff Available 24/7
- Save Time and Effort
- Pay Only for What You Need
Tools We Use
Frequently Asked Questions
Hire the Best E-commerce Support Specialists for Your E-commerce Store.