The customer service industry has changed, thanks to AI. Resolve customer queries 44% faster and increase repeat purchases by 36% with orangemantra. We’ll help you provide personalized interactions and increase agent productivity.
Conversational AI & Chatbots
AI-Powered Sentiment & Predictive Analytics
Omnichannel Intelligent Ticketing 
Generative AI for Content
Traditional methods of customer service have changed ever since AI entered the market. Instead of spending hours trying to resolve customer queries, AI can handle 80% of those tasks. This reduces the need for human intervention and allows companies to support more customers simultaneously.
With 24+ years of experience, we offer AI in customer service to reduce time spent on calls and decrease 30% in customer service operational costs. Our team works with you and uses machine learning and NLP to understand customer queries.
500+
Tech Experts
30+
Countries
98%
Success Rate
97%
Client Retention
According to Salesforce, AI has been transforming customer service in various ways, such as:
Higher Productivity: 84% of IT leaders believe that AI will help them serve customers better.
Lesser Burnout: AI can reduce the workload by 79%, thereby reducing burnout.
Higher Efficiency: AI can handle mundane tasks, therefore increasing productivity by 63%.
From 52% faster ticket resolution to providing 24/7 support, our AI development solutions are designed to make customer service easier.
Develop intelligent chatbots with natural language processing (NLP) that provide human-like responses to customers.
Our developers will create an AI chatbot with NLP services that understands customer queries and responds accurately.
Understand the emotions your customers feel by closely monitoring their feedback and behaviors online.
Know exactly what your customers need even before they comment on it. This proactiveness shows that you care and increases customer retention rates.
Our AI chatbots are smart enough to redirect customer queries to human agents whenever needed. This ensures their queries are answered swiftly.
Take advantage of generative AI to create and maintain knowledge bases, draft agent responses, and summarize customer interactions.
Get a consultation with our certified Shopify experts for your eCommerce business.
Dialogflow
Microsoft Bot Framework
Amazon Lex
Intercom
OpenAI GPT
Google Cloud NLP
SpaCy
BERT
UiPath
Automation Anywhere
Zapier
MuleSoft
SQL databases
Google BigQuery
Amazon Redshift
Power BIOur AI solutions are tailored to meet the needs of every industry and solve customer engagement challenges.
The requirements may differ, but the process we follow remains the same. Here’s how we do it:
Our team will analyze the challenges you’re facing and identify automation opportunities through feedback review.
We’ll move on to defining the goals we want to achieve and the timeline of the project.
We’ll select the tools that fit best to your requirements.
Our team will integrate the AI assistant into your workflow, starting with low-risk processes first.
We’ll run pilot tests to monitor how the AI assistant is performing. We’ll refine it further to ensure it works as per your expectations.
At orangemantra, our priority is building solutions that are built on expertise and reliability.
Ready to Make Customers Happy?
