An established home service company faced hurdles in their mobile application. They wanted to expand to more cities but were unable to do so due to their disconnected systems. Customers were often dissatisfied because they were unable to book their preferred home service.
We partnered with them to launch an on-demand app based on the UrbanClap framework. This new platform centralized all workflows, smooth payment, and offered real-time tracking. This new platform improved customer experience and gave admins control over these services.
Home Maintenance and Services
We began by understanding the challenges our client faced. We pinpointed the areas where their customers faced.
Our design team created interactive prototypes for admins, customers, and service providers. These prototypes were tested in real-time and iterated based on our clients’ feedback.
Our team worked with the front-end and back-end developers to add the necessary features, like payment gateways.
Our QA team conducted rigorous testing. This ensured the new application was secure and could handle high traffic. We also offered support post the deployment stage.
Inefficient bookings caused a delay in service confirmation. Lack of real-time updates and visibility made customers miss their appointments. Disconnected operations prevented the client from expanding into new cities.
Designing an on-demand app that offered, all kinds of services required a highly flexible architecture.
Creating a smooth live-tracking experience required synchronizing provider locations and customer ETAs.
Providing a fair price was also a challenge. Several factors had to be considered, such as local market rates and time-sensitive demand.
Reduced errors in booking services.
Through a dedicated app for scheduling, navigation, and payment collection.
By offering multiple services.
By designing trust and seamless functionality into its foundation, we built a marketplace that reflects the quality and dependability the brand represents. This solution sets a new standard for efficient and user-centric service delivery for on-demand home services.
