Our Client, Hero has an extensive presence across India & abroad. Being a big organization, they have a wide network of dealers across the country. With such a large dealer network, they need a platform for dealer onboarding process. Having a dealership management solution is key to business growth. OrangeMantra built a user-friendly solution that fully digitizes the dealer onboarding process. From KYC info collection to updates and communication, it covers a wide array of functionalities. Hero not just digitized the process, but it also improved new dealers’ onboarding experience. The client aimed to enhance the overall user experience for both internal staff and external dealerships, lower onboarding time, and enhance efficiency to manage inventory, sales, and customer relations.
Hero faced challenges in their current dealer onboarding process, which was outdated and time-consuming. The manual processes were cumbersome, prone to errors, and hindered effective communication between the corporate office and individual dealerships. Hero MotoCorp identified the need for a complete solution that assist in automation of the onboarding tasks, provide real-time insights, and ensure seamless experience for all stakeholders involved.
OrangeMantra team suggested the development of an integrated Dealer Onboarding System (DOS) that is powered by advanced technologies to address the client’s challenges. The development process involved close collaboration with client to analyze their specific requirements and workflow. Agile methodology was the soul to ensure iterative development, supporting continuous feedback and adjustments.
The crucial features of the solution included:
Automated Onboarding Workflow: A user-friendly onboarding solution for new dealerships, assisting them through important steps. Automated document submission and verification helped to lower manual data entry.
Centralized Dashboard: Our team designed a centralized dashboard for client to keep a check on the onboarding progress, identify key metrics, and access real-time information.
Inventory Management System: Automation of the inventory management system helped to streamline the tracking and management of bike stock across all dealerships.
Communication Hub: Designed a communication hub facilitating smooth interaction between client corporate headquarters and individual dealerships. Notifications and alerts are available for important updates, and events regarding the onboarding process.
Training Support: Online training feature integrated for dealership staff to adapt with the new system. 24/7 support system to address queries and issues promptly.
The implementation of the Dealer Onboarding System successfully addressed Hero Motors’ challenges, providing a streamlined and efficient onboarding process. The solution enhanced the user experience and contributed to improved operational efficiency. As a result, client is better positioned to adapt to the changing market needs and provide a superior experience to its dealerships.
Efficiency Improvement: The automated onboarding reduced the time for new dealerships to become operational, enhance overall efficiency.
Error Reduction: The minimal manual operations significantly reduced the risk of errors in the whole dealer onboarding process.
Transparent Communication: The centralized dashboard ensured transparency between client staff and dealerships, ending into better coordination.
Improved Inventory Management: The automation of the inventory management allowed for better tracking and management of vehicle stock.
Positive User Feedback: Both client team and dealership staff reported a positive experience with the automation of dealership onboarding process.