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Eliminating Supply Chain Workflow Challenges Through Order Automation Solution

Overview

OrangeMantra collaborated with a prominent electronic parts manufacturer, renowned for supplying chips, sensors, and tools to mobile and laptop manufacturers globally. As a legacy brand with a robust market presence, the client faced challenges in managing a large volume of orders efficiently through their existing supply chain solution. OrangeMantra stepped in as the technology partner to address these challenges and implemented an automated order management system to enhance customer experience and boost sales performance.

Industry

Manufacturing

Services

Process Transformation

Our Process

Once the collaboration initiated, the OrangeMantra team assisted the client’s by providing business analysis and end-to-end development of automated order management solution. The solution was really useful in reducing the processing time significantly. Web application automation, mainframe automation, seamless database integration were provided to achieve desired business outcome. A robust and scalable solution was developed that operates efficiently, especially during peak periods, assisting in keeping a check on the order status on regular basis.

1

Project Collaboration

OrangeMantra initiated collaboration with a comprehensive analysis of the client’s existing order management system, identifying pain points for improvement.

2

Project Development

Our team developed an end-to-end automated order management solution, incorporating web application automation, mainframe automation.

3

Scalability and Robustness

The solution was designed to be robust and scalable, guaranteeing efficient operation even during peak periods and offering real-time order status updates.

4

Workflow Optimization

The inclusion of the mainframe application automation eliminated human transcription errors and streamlined the complete order processing workflow.

The Problem

Our client is a leading electronic parts manufacturer for more than 250 business, government, and other customers globally. Having a warehouse management solution is a great approach as long as order volume is manageable. But it becomes really challenging if it’s too complex to operate or requires more effort in fulfilling orders. Our client needed to increase the efficiency of their order management system. They required fast processing of canceled orders across geographies and time zones. With dozens of cancellation tickets, operators were facing challenges to manage their mainframe application on top of processing every ticket. Delayed manual processes of canceled orders ended into more pressure on operators, raised operational costs by making inventory hard to predict.

Our Role

  • Project Collaboration
  • Project Development
  • Scalability & Robustness
  • Workflow Optimization

Project Challenges

1. Scalability Concerns

Anticipating and addressing scalability concerns was crucial to accommodate the client’s growing business. Ensuring that the automated system could handle a substantial increase in order volumes during peak periods.

2. Data Security and Compliance

Another challenge was to maintain data security and compliance with industry regulations and standards. The automated solution had to adhere to data protection protocols and ensure the confidentiality.

Results

The automation solution developed is a real savior for client to process large chunks of orders. The new automation bot does the job 10 times faster than a human could.
With workflow optimization, the solution frees up time for employees, allowing them to focus on their core tasks of growing sales. In addition to the standard automation approach, the team implemented mainframe application automation, which eliminated human transcription errors.

Automation eliminate most of the administrative hassle from the order cancellation process and also provided order status updates. The solution improve the bottom line resulting in big savings.

Increased Efficiency

The automated solution processes orders at a faster pace than manual approach, significantly lowering processing time and operational strain.

Time Savings

The workflow optimization frees up employees’ time, encouraging them to focus on critical jobs like growing sales and strategic initiatives.

Error Elimination

Mainframe application automation eliminated human transcription errors, guaranteeing accuracy and reliability in order processing.

Our clients absolutely love us

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