Eliminating Supply Chain Workflow Challenges Through Order Automation Solution

Business Challenges

Our client is a leading electronic parts manufacturer for more than 250 business, government, and other customers globally. Having a warehouse management solution is a great approach as long as order volume is manageable. But it becomes really challenging if it’s too complex to operate or requires more effort in fulfilling orders.

Our client needed to increase the efficiency of their order management system. They required fast processing of canceled orders across geographies and time zones. With dozens of cancellation tickets, operators were facing challenges to manage their mainframe application on top of processing every ticket. Delayed manual processes of canceled orders ended into more pressure on operators, raised operational costs by making inventory hard to predict.

Technology Solution

Once the collaboration initiated, the OrangeMantra team assisted the client’s by providing business analysis and end-to-end development of automated order management solution. The solution was really useful in reducing the processing time significantly. Web application automation, mainframe automation, seamless database integration were provided to achieve desired business outcome. A robust and scalable solution was developed that operates efficiently, especially during peak periods, assisting in keeping a check on the order status on regular basis.

Value Delivered

The automation solution developed is a real savior for client to process large chunks of orders. The new automation bot does the job 10 times faster than a human could.
With workflow optimization, the solution frees up time for employees, allowing them to focus on their core tasks of growing sales. In addition to the standard automation approach, the team implemented mainframe application automation, which eliminated human transcription errors.
Automation eliminate most of the administrative hassle from the order cancellation process and also provided order status updates. The solution improve the bottom line resulting in big savings.