A renowned US-based surgical practice was facing the challenge of scattered and siloed healthcare systems with their biggest challenge being the inability to track care manager’s activity for optimal outcome.
We developed centralized, HIPAA-compliant care management system for care coordination, patient engagement, and streamlined treatment workflows helping Admins, Care Managers, and Doctors.
The platform facilitated collaborate on patient journeys, track treatment actions, and communicate securely across multiple channels. We integrated systems like Electronic Medical Records (EMR), communication platforms and ensured full HIPAA compliance, the platform supported dashboards, time tracking, reminders, and secure document handling, simplifying daily operations.
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Started with a deep dive into HIPAA technical safeguards, defining security requirements before any feature design.
Designed the system architecture around data protection, with sign-off from a HIPAA compliance officer. Feature with built-in privacy controls.
Continuous penetration testing, vulnerability scanning, and third-party compliance checks ran parallel to development.
Launched with a pilot group of patients and staff, using feedback to refine the platform before full rollout.
Siloed Patient Information across 3+ systems; care team communication relied on unsecured channels (email, text); Third-party updates took days to process manually. This was a significant administrative overhead for clinical staff, potential for critical information gaps during care, and severe compliance risks violating HIPAA regulations.
Any data leak would violate HIPAA, destroy patient trust, and end the client’s practice.
Our Solution: Implemented zero-trust architecture, end-to-end encryption for all data (at rest and in transit), and strict role-based access controls with comprehensive audit trails.
HIPAA isn’t a feature; it’s a foundational requirement that must be validated at every stage.
Our Solution: Conducted penetration testing and compliance audits during each sprint, not just at the end. We built a “compliance-first” culture within the development team.
The platform needed to be scalable and customizable for other medical practices, not just tailored to one.
Our Solution: Architected a multi-tenant SaaS model with configurable workflows and white-label branding options from day one.
achieved with zero critical vulnerabilities at launch.
in time spent on administrative coordination for the care team.
improvement in insurer document turnaround time.
The platform has become more than an operational tool; it is the foundation of the practice’s service offering and a new, scalable business line. By treating HIPAA compliance not as a checklist but as a core design principle, we built a product that embodies the trust and excellence the client is known for, setting new standard for secure, efficient care coordination in high-stakes medical environments.
