Learning Chatbot for Streamlined Product Training
Overview
In a quest to empower their sales team with unparalleled product knowledge, a leading car parts manufacturer partnered with OrangeMantra to develop an innovative Learning Chatbot. This virtual assistant, powered by cutting-edge technologies like artificial intelligence and machine learning, emerged as a next-gen solution for streamlining product training. The project aimed not just at disseminating information but at creating an engaging, interactive learning experience for the sales representatives.
Manufacturing
AI/IoT/Emerging Tech
Our Process
After analyzing the problem statement, the OrangeMantra team worked through the learning chatbot architecture. Powered by AI, the chatbot understands questions and share immediate responses. Answers are available in the form of a video, a photograph, or even slides. This helped sales team to learn about the product without flipping catalogs.
The self-learning AI bot performs conversations as well. We designed the bot as a multilingual tool. To make user interactions simple, we integrated messengers as well. The training materials are encrypted for safety from unauthorized access.
Conceptualization
We started with collaborative sessions with the client to understand the vision and scope of the learning chatbot.
AI Architecture
The OrangeMantra team designed the chatbot architecture, integrating artificial intelligence for understanding and responding to user queries.
Multilingual Capabilities
The learning chatbot was developed as a multilingual tool, enhancing accessibility and bringing personalized feel for a diverse sales team.
Multimedia Learning
The chatbot holds capabilities to deliver responses not just in text but in multimedia formats such as videos, photographs, and slides.
