The Wholesale Website That Was Hard to Use and the Fix That Changed Everything

Overview

A leading Singaporean wholesaler with a vast product catalog was trapped by a website that couldn’t keep up with its business. Their digital storefront was clunky, confusing for their busy B2B customers, and ultimately, a barrier to growth rather than a driver of it.

Partnering with orangemantra, they sought a complete digital transformation. We delivered a powerful, user-centric Magento platform and initiated a data-driven CRO program to turn their website into a high-performing sales engine.

Industry

Wholesale & Distribution (B2B)

Services

Magento E-commerce Redesign & Conversion Rate Optimization (CRO)

1

The Platform

The old technology was rigid and slow, making a simple redesign impossible. A full ecommerce migration to a robust platform like Magento was the only answer.

2

Friction at Every Click

From a broken search to a confusing checkout, the user journey was filled with points of abandonment.

3

Invisible to Search Engines

Technical SEO flaws, missing meta data, and a poor site structure meant potential customers couldn’t find them.

4

No Data, No Direction

Without a modern analytics setup, they had no way of knowing why users were leaving or how to fix it.

Beyond Fixing Problems

Instead of patching issues and moving on, we went deeper. We treated every change as a way to fuel revenue, improve discoverability, and reduce operational noise.

Our Role

  • Full Magento Engineering
  • CRO
  • Performance & SEO Overhaul
  • Process Automation

Our Two-Part Solution

The Platform

We built a B2B-specific Magento platform designed to eliminate the core frustrations.

  • Intelligent Search & Navigation: So B2B buyers could find products in seconds.
  • Better Account Management: Featuring quick reorder, tiered pricing, and easy quote requests.
  • Mobile-First Design: Ensuring a flawless experience for buyers on any device.
  • Technical SEO Core: Built with clean code, logical site structure, and optimized site speed from the ground up.

The CRO Engine

From day one of the new site, we launched our data-driven optimization cycle.

  • Data-Driven Audits: We used heatmaps, session recordings, and funnel analytics to identify hidden friction points.
  • Speed is a Feature: We relentlessly optimized Core Web Vitals, slashing load times and directly improving user experience and SEO.
  • Closing the Leaks: Our QA engineers fixed bugs, streamlined tax calculations, and improved the search dropdown based on real user behavior.

Measurable Results

The synergy between the powerful new platform and the continuous optimization delivered compound returns.

The Magento Impact

  • 127% increase in online quote requests due to a functional system.
  • 39% reduction in customer service calls due to intuitive design.

The CRO Impact

  • 28% uplift in overall site-wide conversion rate due to systematic testing and friction removal.
  • 33% reduction in cart abandonment due to a streamlined checkout and bug fixes.

The Combined Victory

  • 162% increase in core conversion rate.
  • 300% improvement in mobile conversion rate.
  • A platform that is now a scalable, data-driven asset for future growth.

A Partnership for Growth

This project proved that a successful e-commerce business requires both a superior engine and a skilled driver. We embedded ourselves as a growth partner, using data and a powerful platform to deliver sustained, measurable results.

Our clients absolutely love us