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Transforming Visitor Management System for Hero MotoCorp to Enhance User Experience

Project Highlights

Our Client, Hero has an extensive presence across India & abroad. Being a big organization, they have a huge customer base across the country. With such a large number of showroom spaces, they have to deal with millions of visitors on regular basis. They need a platform for visitor management process. The traditional approach was no longer meeting the demands of a modern, dynamic business environment. The client was looking to create a seamless and secure solution that not only streamlined visitor processes but also reflected the brand’s commitment to advanced technology and personalized customer experience. OrangeMantra was the perfect fit for their complex business requirement in challenging digital world.

Project Highlights
challenge
Business Challenges

In the fast-paced world of the automobile sector, where innovation and efficiency is a must, Hero a leading automobile brand recognized they are facing severe challenges with manual visitor management system. The challenges faced by the client were growing at an exponential rate.

  • Inefficient Manual Processes: The existing visitor management process was completely manual process, leading to inefficiencies, long wait times, and data entry errors.
  • Security Concerns: With a reputed brand, ensuring the security of visitors data was paramount. They were looking for a strong and advanced security system.
  • Personalized Experience: The client aspired to bring personalized services for a memorable and seamless experience ensuring commitment to innovation.
  • Technology Solution

    Hero partnered with OrangeMantra to develop a comprehensive Visitor Management Solution (VMS). The crucial elements of the solution included:

  • Automated Registration: Our team added intuitive and user-friendly self-registration system helping visitors to register online, sharing details like identification, purpose of visit, and appointment times. This lowers wait times as well as speedup registration process.
  • Access Control Systems: To improve security, the VMS was integrated with the brand’s existing centralized control systems. This ensured that only authorized users get access to particular features, enhancing data security.
  • Real-time Notifications: The solution included real-time notifications help in getting update of their visitors’ arrival. This improved communication as well as contributed to a personalized welcoming process.
  • Visitor Analytics: The addition of the analytics capabilities provided valuable insights within the visitor trends, and peak hours. This overall helped the brand to optimize staffing levels and enhance overall operational work.
  • Mobile App Integration: Integrating VMS with mobile application enabled visitors to enjoy digital badges, access directions within the facility, and get instant updates. This is a great move to enhanced the overall visitor experience and reflected the brand’s commitment.
  • Value Delivered

    By investing in advanced Visitor Management Solution helped Hero to successfully addressed its challenges and achieved personalized experience for the visitors. The new system not only optimized operational efficiency but also reinforced the brand’s image as a leader in innovation solutions. The addition of Visitor Management Solution yielded remarkable outcomes for the client.

  • Enhanced Efficiency: The automated registration helped in reduction of the wait times, resulting into an efficient and streamlined visitor management system.
  • Advanced Security: The presence of access control systems and real-time notifications assisted in improving overall security, ensuring authorized persons had access.
  • Optimized Operations: Visitor analytics provided crucial insights, enabling the brand to keep a check on the staffing levels, allocate resources proactively, and improve overall facility operations.
  • Personalized Experience: The merging of self-registration, real-time notifications, and the mobile app helped in the improvement of overall visitor experience.
  • Scalability: The modern design of the application allowed for smooth scalability, accommodating future growth and meeting business requirements.
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