A premier five-star hotel chain in India, known for its luxury and VIP guests, was facing a common problem. Their guests often got lost inside the huge property. Many missed appointments or had to ask staff for directions to rooms, banquet halls, spas, or other places.
To solve this, OrangeMantra built a Way Finder app that guided users through the hotel premises in real time. From banquet halls to spas and shopping arcades, guests could navigate with confidence and ease. The app also came with multilingual support and offline functionality for uninterrupted usability.
Hospitality
Mobile App Development
We followed an agile methodology from research to deployment:
We audited the property with on-site visits and conducted interviews with guests and staff. Then we identified navigational pain points and patterns.
Our team proposed a mobile-first navigation app designed for iOS & Android. We start building for future scalability across multiple properties.
We developed an intuitive user interface using Figma, focused on minimal taps and clear visuals. We designed custom illustrations of the property with icon-based guidance.
Our team implemented indoor navigation using BLE beacons and Wi-Fi triangulation. We integrated GPS for outdoor transitions and developed backend dashboard for hotel staff to update routes and locations.
Despite exceptional service, the guest experience took a hit due to physical complexity. The property spanned acres, and guests often struggled to locate rooms, dining venues, or event spaces. This led to frequent delays and confusion. Moreover, there was over-reliance on staff for directions. The client wanted a simple solution that empowered guests while reducing the workload on their front-desk teams.
Standard GPS doesn’t work indoors. We had to calibrate BLE beacons across large hallways and vertical floors to ensure precision.
The hotel regularly hosts events and rearranges zones (like banquet areas), requiring a flexible backend for route updates.
The digital navigation experience positively transformed both guest engagement and internal operations:
Post-stay feedback surveys showed significant improvement in the perceived ease of movement.
Concierge and front-desk teams were freed up to focus on premium service delivery.
Guests could independently find event venues, restrooms, and breakout areas with minimal friction.
The Way Finder app became a pillar of the client’s hospitality tech stack. It has enhanced guest experience, reduced staff overhead, and reinforced the brand’s image as a modern, guest-centric luxury chain. With a scalable and multilingual foundation, the app is now set to roll out across the hotel group’s other properties.
