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Digital Transformation & Process Harmonization of a Global Manufacturing Leader Using Multi-Tenant Architecture

The Story

A leading Southeast Asian manufacturing giant was looking for Digital Transformation to have a harmonized system that brought in global compliance for effortless business operations across countries. Having a massive global market base, the company was looking to improve process efficiency across sales, order, and service channels. The company envisioned to have a harmonized culture which included people, processes, and system.

  • The client was using legacy-based manual system for managing sales, order & customer-service.
  • The client wanted a solution to streamline the existing services and wipe off the dependency of multiple software systems.
  • They were looking to harmonize the entire business operation across different markets.
  • We transformed their legacy-based manual operations into new-age, technically-enabled, and fast operative business structure.
  • Using multi-tenant software architecture, we redefined the way the manufacturing giant manage different departments across countries.
  • The system resulted into boundary-less structured data flow.
  • The cloud-powered solution was built with the help of next-gen enterprise software development technology to gather crucial business data.
  • It enabled a consistent user-experience in multiple areas of business operations including sales, order & customer service.
  • Role & user based, layered, and secured authorized access with single sign-in (ADID) capability with no breach of sensitive data.
  • The Manufacturing major was able to harmonize its processes across countries and departments.
  • Using the multi-tenant software, the company was able to manage product, inventory keeping, and customer service with better efficiency.
  • Besides, boundary-less structured data flow ensured fast & hassle-free information sharing across departments.
  • Replacement of business operations working in silos across countries with an empowered single line of control thus truly evolving into a global enterprise structure.
  • It resulted in an overhaul of cross-border sales, order management, and customer service across markets.

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