The industry scenario is highly competitive these days and businesses have to give exceptional customer services to stand apart. Being available 24X7 is no longer an option as every business has to do this to stay on top. But doing this single-handedly can be a challenge while having a support team round-the-clock can be a big resource burden. Availing call center outsourcing is a smart idea that organizations can use to promote customer satisfaction and retention in an efficient and cost-effective manner.
At OrangeMantra, we bring specialized call center solutions to empower your Customer Care and Contact Center. We rely on Asterisk™, the highly acclaimed Open Source Call Routing Engine, to create optimized agent user experiences. Our multi-channel solutions are designed to empower your customer care team with integrations using standard VoIP calls. Whether it is about providing a powerful CTI Phone bar or managing Inbound Multi Campaigns, Outbound and Blended configurations, our solutions cover them all. We focus on reaching the best KPI and SLA for your customer care, yet presenting a solution that is affordable.