ORM Focused on Brand Reputation Recovery of Borzo Delivery - A Courier Service Provider
Overview
Our client, Borzo delivery is the fastest-growing courier service provider to serve your home delivery needs. They have the most reliable courier service around. Their service mantra is to give their clients the best quality courier service. Home delivery and same-day delivery is done through different route, any weight or size. With the growing importance of online presence and customer reviews, Borzo delivery recognized the need to implement a comprehensive Online Reputation Management (ORM) strategy to maintain a positive brand image, address customer concerns, and strengthen customer trust. Client approached OrangeMantra when they were facing large number of negative reviews on both Google business listing and app marketplace. They need ORM services to improve their engagement rate and grow loyal customer base.
Professional Services
Digital Marketing
Our Process
Borzo delivery partnered with OrangeMantra team to implement a tailored strategy. Our ORM experts performed diverse techniques to eliminate negative reviews. A major improvement in customer support channels were performed. This ensured that inquiries and issues were properly resolved, demonstrating customer satisfaction.
Review Management System
Our team added a review management system to encourage satisfied customers to add positive reviews and eliminate negative feedback.
Customer Feedback
An algorithm was integrated to receive customer feedback at different touch-points, supporting the company to identify and resolve concerns in real-time.
Social Media Listening
The ORM team added social media listening tools to keep a check on the conversations regarding company, enabling seamless responses to customer queries.
Content Marketing
Engaging and positive content, consisting of success stories, customer feedback, and behind-the-scenes glimpses helped to build a positive branding.
