An all-in-one Solution For Simplifying Hotel Management Proces

Business Challenges

Client was already using a hotel management website, but they were not getting the results they had expected. Another challenge was the cost, the existing solution was becoming too expensive to use. Additionally, with their business expanding and requirements changing rapidly, they needed a more advanced hotel management website. A centralized platform was missing to manage all the information related to hotel, channels and guests. No automation was present to manage and maintain updates in different functionalities like price, rating, availability, etc. Loss of bookings, overbooking and issues of sold out dates resulting into overall revenue loss. No real-time reports and instant monitoring causing delayed decision making.

Technology Solution

After having a close look at the existing website and the current hotel management solution, we came up with the scope for improvement. This ensure the entire process is simplified and increases the revenue of the business. OrangeMantra team looked to develop a system for reinventing their guest booking methods and complementing the property management system capabilities with a fully-responsive and feature-rich website that served as a user-friendly reservation platform as well. Property Management has become streamlined allowing the front desk staff to manage guest check-in/check-out, enter and collate service charges, create an invoice, update room availability, etc. Dynamic hotel rates, based on season, dates, etc for booking along with a facility to provide discounts and do offline bookings.

Value Delivered

The comprehensive solution from OrangeMantra and best in class features for multiple departments like F&B, Finance, sales management, and reputation management has given opportunity, in the hands of each department, to function to its full potential.

Orangemantra successfully replaced client’s existing website by providing it with a new look and feel that helped increase the business, especially through new guests. The client derived myriad benefits that include an increase in direct sales, simplification of channel management, a boost in the flow of tourist registered arrivals and revenue, higher customer retention by superior service quality and better customer services along with significant cost saving. The solution also benefited the client to have a viable centralized platform to better manage the property, travel agency information, and customer information.