Our client Hero MotoCorp is an Indian multinational two-wheeler manufacturing company. The brand offers a reliable, innovative range of two-wheelers to ensure riding comfort, style, and cost-effectiveness. For more than three decades, Hero has displayed an impressive level of engineering innovations. They wanted to build a customer service app that enables vehicle owners to find nearby Hero dealerships, book bike test drives, and do more with just a few finger-taps. Hero partnered with OrangeMantra to build both iOS and Android enterprise applications with fast-paced loading.
The company’s core objective is to become the best two-wheeler company by offering best-in-class bike maintenance and service. Hero wanted us to build a first-of-its-kind app that help customer service app. Some of the core features we needed to integrate Hero dealership search, test drive booking and vehicle information. The major challenge was to build a streamlined & fast loading application meeting client vision and next-gen capabilities. The client wanted to build an application that can attract customers across the globe. And any changes performed on server for enhancement required proper documentation.
OrangeMantra enterprise developers designed & developed a new, innovative, and scalable customer service app as per client requirements. We build an iOS & Android-based application from scratch for booking of bike test drive, bike service and locate nearby authorized dealer. Additionally, the app lets motorcycle owners find their vehicle using a registered mobile number or vehicle number. The team integrated several key features including:
OrangeMantra developed on-demand bike service mobile app from scratch for iOS and Android platforms. A successful integration of features like test drive booking, find your vehicle, bike service booking, and dealer locator and vehicle details was done. Before launching the app, Hero customers & prospects lacked any one stop solution for all their bike-related requirements. Finding a bike dealership or service center was challenging. We helped Hero to build an incredibly service process using this next-gen customer service app. Overall customer engagement & satisfaction increased dramatically within the first few months following the launch.