Sentiment Analysis Services

Automatically understand the emotional tone behind your text data. Our sentiment analysis solutions instantly classify opinions as positive, negative, or neutral. They transform raw feedback from reviews, surveys, and social media into actionable business intelligence.

Social media sentiment analysis
Customer sentiment analysis
Stock sentiment analysis
Voice sentiment analysis

Where Our Sentimental Analysis Services Help Your Business?

Ever wondered how those "feels" in written words can actually drive your business forward? Here’s a glimpse into the real-world magic of sentiment analysis using machine learning.

Customer Feedback 

Our customer sentiment analysis automatically analyzes your reviews and surveys to show you exactly what’s making them happy and what’s causing frustration, so you know what to fix and what to double down on.

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Social Media Monitoring

Launching something new? Our sentiment analysis company helps you track the live reaction across social media. See the buzz build, manage your reputation, and never be caught off guard by a shifting sentiment.

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Market Research

Discover the emotional currents shaping your industry. We help you understand not just what people are saying about your brand and competitors, but how they feel, revealing your next big opportunity.

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Chatbots & Support

Being the best AI development company, we equip your team with the context they need. By detecting frustration or satisfaction in real-time, we help you personalize every interaction, build stronger relationships, and reduce churn.

Ready to Transform Your Business Operations?

Discover how Agentic AI can revolutionize your workflows and decision-making processes.

Our Sentiment Analysis Services

In a world of surface-level metrics, depth and accuracy are your greatest advantages. We offer a comprehensive suite of professional sentiment analysis services designed to embed sophisticated sentiment intelligence directly into your operations.

Sentiment Analysis Consulting Services

We provide strategic guidance to help you understand not just what the sentiment is, but why it matters and how to act on it. Beyond the dashboard, our consultants work with your leadership team to interpret complex sentiment trends and identify root causes of issues.

  • Expert Data Interpretation
  • Strategic Insight Reports
  • Actionable Business Recommendations
  • Root Cause Analysis
  • KPI-Oriented Consulting

Custom Model Development & Training

Generic sentiment models often miss the mark on industry-specific language. We build bespoke AI models trained exclusively on your data and tuned to your business context. Our NLP development company partner with you to dive deep into your historical data.

  • Bespoke AI Models
  • Proprietary Sentiment Engine
  • Industry-Specific Tuning
  • Data Scientist Expertise
  • Domain-Specific Language

Sentiment Analysis Implementation & Integration

Our team of data scientists and AI engineers turn analysis into action by building and integrating a complete sentiment intelligence system directly into your workflow. We handle the entire technical stack, from ingesting data across your platforms to delivering a clean dashboard.

  • End-to-End Development
  • Custom Dashboard Building
  • Seamless API Integration
  • Workflow Automation
  • Unified Data Platform

Real-Time Data Pipeline Engineering

Stop looking at yesterday's news and start acting on today's conversations. We design and build mission-critical infrastructure that aggregates, cleans, and processes unstructured text data from all your scattered sources (social media, review sites, internal surveys) in real time.

  • Live Data Aggregation
  • Unstructured Data Processing
  • Scalable Pipeline Architecture
  • Continuous Data Stream
  • Data Normalization & Cleansing

Specialized NLP Research

Our PhD-level researchers tackle your most difficult text analysis problems, developing novel algorithms and techniques. Being one of the best sentiment analysis companies, we create foundational IP for your business, whether it's new forms of communication or detecting sarcasm.

  • Advanced NLP R&D
  • Novel Algorithm Development
  • Nuanced Language Detection
  • Cutting-Edge AI Research
  • Complex Problem Solving

Ongoing Maintenance & Enhancement 

The digital landscape and human language are constantly evolving. Our ongoing maintenance service ensures your sentiment analysis system remains accurate, relevant, and powerful over time. We act as an extension of your team, offering managed services on a retainer basis.

  • Proactive System Monitoring
  • Continuous Model Retraining
  • Managed AI Services
  • Performance Optimization
  • Long-Term Partnership

Ready to Understand Your Customers, Not Just Count Them?

Move beyond simple metrics and unlock the deep emotional intelligence hidden in your data.

Custom Sentiment Analysis Solutions by OrangeMantra

Our solutions decode the human emotion hidden in your data. We provide the clarity you need to confidently guide your business forward.

Real-Time Social Media Sentiment Analysis

Comprehensive Brand & Media Sentiment Analysis

Product Sentiment Analysis 

Financial & Stock Sentiment Analysis

Voice & Call Sentiment Analysis

Centralized User Sentiment Analysis

Video Content Sentiment Analysis 

Customer Churn Early-Warning System

Employee Feedback & Engagement Platform 

Real-Time Social Media Sentiment Analysis 

Understand the public mood with live Twitter sentiment analysis and Facebook sentiment analysis. Spot trends and manage your brand's reputation as conversations happen.

Key Benefits:

Crisis Prevention Brand Reputation Monitoring Real-time Insights
50+
AI Solutions Deployed
95%
Client Satisfaction Rate
24+
Years of Expertise

See the Impact of Our NLP Sentiment Analysis Success Stories

Every business has unique hurdles. See how our tailored approach to sentiment analysis has helped clients overcome theirs and achieve key objectives.

How a Home Goods Brand Uncovered a Hidden Product Flaw and Boosted Satisfaction 

A popular home goods brand was receiving a steady stream of negative product reviews for their best-selling coffee maker, but the reason was unclear. Manual analysis was too slow, and overall sentiment scores were too vague to pinpoint the specific issue.

Solution:

We deployed our sentiment analysis solution that featured:

  • Aspect-Based Sentiment Analysis to pinpoint exact product features receiving negative feedback.
  • Real-Time Alerting for sudden spikes in negative sentiment across review platforms.
  • Custom-Tuned NLP Models trained on home appliance terminology and common complaint language.

Result:

We developed a retail AI agent that:

  • 50% Faster root cause identification 
  • 15% Reduction in negative reviews
  • 10,000+ Units corrected in production

How a Hotel Chain Saved a Key Account and Improved Guest Satisfaction

A regional hotel chain relied on monthly survey reports to gauge guest satisfaction. This created a critical delay, preventing them from addressing urgent issues during a guest's stay or identifying recurring problems at specific locations before they escalated.

Solution:

We implemented a real-time sentiment analysis system that:

  • Continuously Analyzed guest feedback from multiple sources.
  • Automatically Categorized sentiment by location and amenity.
  • Triggered Instant Alerts to hotel managers for critical feedback.

Result:

  • Saved a $200k/year corporate account
  • 18% Increase in guest satisfaction (CSAT)
  • 3,000+ Issues resolved proactively
Scalable, secure integration with full auditing

Move Beyond Generic Sentiment Scores?

Let's build a custom solution that delivers accurate, actionable insights for your team.

The Core Tech Stack for Our Sentiment Analysis Solutions

We build robust and accurate custom sentiment analyzers by leveraging a modern technology stack. Here’s a look at the core layers that power our systems:

scikit-learn
XGBoost
LightGBM
Weka
RapidMiner
TensorFlow
PyTorch
Keras
MXNet
Caffe
NLTK
spaCy
TextBlob
Stanford CoreNLP
BERT
RoBERTa
DistilBERT
XLNet
OpenAI
Google Cloud Natural Language API
AWS Comprehend
Azure Text Analytics
IBM Watson NLU
SAP AI Core
MLlib
Apache Flink
Hadoop
Kafka
Google BigQuery ML

Our Process of Delivering Best Sentiment Analysis Services

Our methodology is built on clarity, collaboration, and proven technical execution. We run a collaborative workshop where we build your custom AI brain, together.

1

The "Deep Dive"

We start by understanding the actual problem. We'll ask: "What's a real piece of feedback that would make you panic? What's one that would make you celebrate?" We dig into your data with you to see its quirks firsthand.

Output: A shared document of "The 5 Things This AI Must Get Right," signed off by both sides.

2

Data Triage & "Labeling Party"

Our agentic AI company tells you the hard truth about your data. Is it clean enough? Is there enough of it? We guide your team to label a critical batch.

Output: A clean, labeled dataset and a clear verdict: "We can build this, and here's the expected accuracy."

3

The "Sprint"

In a focused sprint, our team builds, trains, and delivers the first working version of your model. You get a simple tool where you can type in sample text and see the sentiment score. We test it together on live data.

Output: A working prototype you can touch and feel, with a list of what gets right and wrong.

4

System Integration 

Our ML engineers work directly with your IT team to plug the AI into your system - be it your customer support software, your product dashboard, or your internal Slack channel.

Output: The AI is live in your workflow, processing real data and delivering insights where your team actually works.

5

Best Integration & Change Management

Your model is a living system. We set up alerts for when it gets confused and schedule regular "tune-ups" with new data. The world changes, and your AI should too.

Output: A monthly health check report and a direct line to our team to say, "It's starting to misinterpret this new type of feedback."

Make Your Data Your Smartest Strategist?

It's time to transform customer feedback and conversations into a powerful asset for growth and retention.

Not All Sentiment Analysis is Created Equal .

Should you invest in a strategic asset or subscribe to a generic tool? Compare the key differences to make the right choice for your business goals.

Aspect

Off-the-Shelf Software

Custom Sentiment Analysis

Accuracy
Moderate, general use
High, domain-specific
Flexibility
Limited features
Fully customizable
Integration
May need workarounds
Seamless, system-specific
Scalability
Limited by vendor
Grows with business
Cost
Lower upfront, higher per scale
Higher upfront, lower long-term
Data Security
Vendor-handled
Full control
Deployment
Quick plug-and-play
Longer, model training needed
Best For
Startups, quick insights
Enterprises, high-volume tasks

Is Your Data Talking, But No One's Listening?

You have endless reviews and surveys but turning them into action is the real challenge. Let us help you.

Industries Transformed by Sentiment Intelligence.

We deliver tailored sentiment analysis solutions that address the unique challenges of your sector.

Healthcare & Life Sciences

Healthcare & Pharmaceuticals

  • Monitor patient feedback from surveys and reviews to improve care.
  • Analyze sentiment in clinical trial feedback and patient forum discussions.
Finance & Banking

Banking & Finance

  • Monitor social sentiment for market-moving news and trends.
  • Scrutinize investor reports and earnings calls for competitive intelligence.
Retail & E-Commerce

E-Commerce & Retail

  • Automatically analyze product reviews to pinpoint what drives satisfaction or complaints.
  • Track brand and competitor sentiment across social media and forums.
Manufacturing & Logistics

Manufacturing

  • Monitor supply chain partner communications for potential risks.
  • Analyze B2B customer feedback from reviews and support channels.
Telecom & IT Services

Media & Entertainment 

  • Measure audience reaction to content, shows, or movie releases.
  • Analyze social media buzz to gauge campaign success and public opinion.
Media & Marketing

Technology & SaaS

  • Process vast amounts of user feedback to guide the product roadmap.
  • Prioritize support tickets by detecting frustration and urgency.
Travel & Hospitality

Travel & Hospitality

  • Analyze real-time guest reviews from booking sites to manage reputation.
  • Gauge sentiment on social media for campaign and destination popularity.
Energy & Utilities

Government & Public Sector

  • Monitor citizen feedback from surveys and communication channels.
  • Track overall public morale and identify key areas of concern.

Choose Your Perfect Partnership Model

Find the engagement style that matches your project needs and organizational goals.

Model
Best When...
You Get...
Project-Based
You have a single, clear goal.
A finished solution, on time and on budget.
Dedicated Team
You need to scale your team's skills.
Our experts working as part of your team.
Managed Service
You want insights, not infrastructure.
Ongoing analysis and reports, handled for you.
Consulting
You need a strategy before you build.
An expert roadmap and technical plan.

Why Choose orangeMantra for Sentiment Analysis Solutions?

In a field crowded with generic APIs, our depth of experience and commitment to technical excellence sets us apart. We deliver not just technology, but a strategic partnership built to ensure your success.

24+ Years of Market-Proven IT Excellence

We've navigated multiple tech revolutions, giving us unparalleled insight into building solutions that last. This deep experience translates into lower risk, greater stability, and more strategic value for your investment.

Proprietary AI & ML Architecture 

Our ML development company builds custom models that leverage state-of-the-art transformer architectures, fine-tuned for unparalleled accuracy in your domain. This ensures robust performance on complex, nuanced language that off-the-shelf APIs consistently miss.

Domain-Specific Model Fine-Tuning

We go beyond generic sentiment by training our NLP models on your industry's specific lexicon, jargon, and data. This delivers precise, actionable intelligence that generic sentiment analysis tools cannot provide.

Measurable ROI & Business Intelligence 

We translate unstructured text into structured, quantifiable insights that directly inform your strategic decision-making. Our solutions are designed to impact key performance indicators, from customer retention to operational efficiency.

Excellence

End-to-End Data Security & Governance

Your data integrity is governed by enterprise-grade protocols, including encryption-in-transit/at-rest and private VPC deployment. We ensure full data sovereignty and maintain strict compliance (SOC 2, GDPR, HIPAA) throughout the entire MLOPs lifecycle.

Excellence

Strategic Partnership & Co-Innovation

We act as an extension of your team, providing not just technology but strategic counsel. Our partnership model is built on co-innovation, ensuring the solution evolves with your business objectives for long-term competitive advantage.

Don't Let Another Customer Insight Slip Away.

Every day without a custom sentiment solution is a missed opportunity. Let's start building your competitive edge today.

Frequently Asked Questions

Free APIs are generic models trained on public data, so they fail with industry jargon and nuanced feedback. We build a custom LLM model that learns your specific business language, providing accuracy that generic tools cannot match. You're paying for precision, not just a basic score.

We need a historical sample of the text you want to analyze (e.g., past reviews, support tickets). Quality is more important than quantity, but typically, a few thousand labeled examples are needed to train a robust model that understands your domain's context.

A full custom solution usually takes 6-10 weeks. This timeline covers data preparation, model training, integration, and testing. We prioritize a rigorous process over speed to ensure the model is accurate and reliable at launch.

You do. The custom model we build for you is your intellectual property and a strategic business asset. We provide a license to the underlying technology, but the unique model trained on your data belongs entirely to your company.

Language evolves, and so should your model. We offer ongoing maintenance and retraining services to keep its performance high. This ensures it adapts to new products, changing customer language, and emerging trends.

Absolutely. Our solutions are designed for seamless integration with your existing technology stack including CRM systems (Salesforce, HubSpot), customer support platforms (Zendesk, ServiceNow), business intelligence tools (Tableau, Power BI), social media management platforms, e-commerce platforms, and databases. We provide REST APIs, webhooks, and custom connectors to ensure smooth data flow and minimal disruption to your current workflows.

We provide comprehensive ongoing support including model performance monitoring and optimization, regular updates and feature enhancements, 24/7 technical support and troubleshooting, monthly performance reports and insights, continuous model retraining with new data, system health monitoring and alerts, and strategic consultation for new use cases. Our managed service option handles all technical aspects, allowing you to focus on business insights.

ROI varies by industry and implementation, but our clients typically see 200-400% ROI within 12-18 months. Benefits include improved customer retention (15-25% increase), faster issue resolution (30-50% reduction in response time), better product development decisions, enhanced brand reputation management, and increased operational efficiency. We provide detailed ROI projections and tracking metrics specific to your business objectives during our initial consultation.

Our sentiment analysis solutions support over 50 languages and are trained to understand cultural nuances, regional expressions, and context-specific sentiment patterns. We use multilingual transformer models and can fine-tune for specific languages or dialects relevant to your business. Our models account for cultural differences in expression, sarcasm detection, and industry-specific terminology across different languages and regions.