Organisations grow when contact develops. The accomplishment of any business is specifically relative to its reachability and the impact it creates in the society. The e-commerce website development and e-commerce apps have become the most recipient channel to take the businesses higher than ever. However, to interact with people directly and get their pulse regarding the new products or services, integration of social media has paved the way successfully.
Of various social media channels, the micro-blogging website Twitter has announced a list of features which help the customers or the users to connect with the businesses through accounts. The businesses are able to display the customer support offering on their profile. The twitter profile reads as ‘Provides Support’ when the business indicates so on the Twitter dashboard website.
When the users visit the customer service accounts, they are able to see a new button through which they may send a direct message with the business. As a result, the businesses need not request the customers to follow to revert back. And, the businesses may choose to display the hours of customer service availability facilitating the customers for easy communication.
This ‘Provides support‘ will get displayed when people search for accounts, mention the company in a tweet or begin typing a direct message. This encourages the users to have a private conversation instead of tweeting publicly. It helps the businesses as the comments from frustrated customers reach through the private channel.
We, at Orange Mantra help businesses to reach its expected heights and beyond it by providing online marketing services like web services, mobility, and social media integration. For more details, reach us at www.orangemantra.com.