For most product owners, once their products are launched into the market, it is regarded as the end of their product development journey. But the fact is, the product release isn’t the end; it’s actually the beginning of extended maintenance and upgrade cycle to keep your business running for years. Product owners should look out for ways to incorporate the feedback received from their customers about their product to increase usability, improve user-friendliness, add new features, and value to their products.
Are you using applications and complex legacy systems that require maintenance and support? Is your IT team abridged to serving as a helpdesk? Are they overburdened with mundane product maintenance and support services, with absolutely no time for the development and implementation of new applications or software systems? If yes, outsource product maintenance and support to save more time and money on operational costs.
At Orange Mantra, we provide dedicated product maintenance and support services that will help you have sufficient time to focus on other business-oriented operations. We have a team of proficient software specialists having esteemed years of experience in the industry, diverse skills, and passion for their job. We are committed to providing you with effective ongoing product maintenance and real-time support to address all your software requirements and concerns in a timely manner.
Most product owners often face problems related to product maintenance and support. The need for real-time maintenance and support for your product may arise to
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While your in-house IT helpdesks are generally more familiar with the ins-and-outs of your company’s IT set-up and systems, they require a hefty sum to ensure dedicated support and maintenance of your systems. This added cost of hiring and training IT experts becomes a heavy load for small to medium-sized enterprises. For small-medium businesses, outsourcing product maintenance and support proves to be cost-effective as it offers highly-trained experts to handle a diverse range of IT problems. Some of the benefits of outsourcing product maintenance and support include:
Our top-notch product specialists proactively support and maintain your software to ensure that it is bug-free at deployment. We follow the best practices for software maintenance and support services to deliver application software that is robust, flawless, and secure. Our software support and maintenance services include:
We can help you incorporate changes, make the necessary modifications, and extensive revisions to your software to meet the digital transformation needs of your business. As part of product maintenance service, we can help you with Data format change, Hardware configuration change, Localization and regulation change, Support Utility Modification, and Integration of the latest operating system.
With our proactive and preventive application software maintenance services, we aim at preventing system failures due to any unforeseen or future changes. We incorporate changes into your system based on the customer feedback and past incidents to prepare your software for the future transformational needs of your business.
You can approach us for fixing any kind of error in your system ranging from logical errors to coding errors to design errors. We scan your system for any bug that may arise in your software algorithm and fix it in real-time to ensure your software’s optimal performance.
System monitoring is essential for leveraging the full potentials of the technology for your business. We investigate your system thoroughly for the necessary corrections, modifications, editing, addition, deletion, and enhancements to make your system perfect and powerful.
We provide software version upgrades and functionality upgrades to add value to your system and ensure its peak performance in the changing business environment.
We help businesses to make a smooth migration of their system’s Database and Language.
We provide extended application software post-release support, operational, and helpdesk support to address concerns and issues that may arise due to several reasons.
We offer a wide spectrum of product maintenance services including website maintenance, packages software maintenance, custom application maintenance, and long-term product maintenance.
We provide application enhancements and performance enhancements to ensure that your system is up-to-date and delivers outstanding user experience and performance.
We bring a diverse range of product maintenance and support services under one roof. Our other product maintenance and support services include Porting, Software Re- engineering, Configuration Management, Bug Fixes, Defect Resolution, On-demand Software Services, Change Request Handling, and Status Reports.
Our product maintenance and support processes are based on transparent methodologies and a systematic framework that guides us to process your requirements from start to finish. We also offer close-knit support to businesses that need an agent to guide through the stages. Our process is as follows:
First, we acquire the documentation and processes followed by your software developers. The details help us define maintenance goals.
After requirement collection, we rely on our vast knowledge and experience in the industry to analyze your program and decode its objectives to understand the complexity and self- descriptiveness.
Once we are through with the program analysis, we devise the best software product maintenance strategy and prepare a comprehensive maintenance proposal that will be furnished for your approval.
We also evaluate the scalability and stability of your business infrastructure to understand and combat the potential for the ripple effect.
We perform rigorous testing of the maintenance protocols to make your software robust, reliable, and secure. If required, we also provide long-term preventive maintenance to ensure the peak performance of your system.
Once we receive approval for product release, we compile our strategies and actions in a legible and comprehensive report for future references.
At Orange Mantra, we follow a systematic and scalable maintenance process. Our support specialists follow the best preventive maintenance practices for your product so that it requires minimum maintenance or upgrades. With our reliable product maintenance and support services, we aim at helping enterprises focus on their niche without worrying about the backend of their system. If you’re planning to approach an outsourced product maintenance and support service provider, here are a few reasons why you should choose us.
1Enterprise-standard Maintenance and Support Services
2Robust Data Management Policy (Duly Signed NDA)
3Certified Team of Maintenance Specialists
4Superior Quality Maintenance and Support Services
5Flexible and Scalable Services
8Vast Knowledge and Strong Expertise
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