Streamline business processes, grow profits and reduce operational cost with our next-gen automated customer service. Connect with us to explore how our diverse range of automation solutions can transform your customer service operations.
Personalization
Speed and Efficiency
Cost-Effectiveness
24/7 Availability
We provide end-to-end customer service automation solution to improve business engagement, customer retention rate and relationship management. Our experts are proficient in developing solutions with the addition of emerging technologies.
Years of Experience
Awards Won
Solution Experts
Projects Launched
Whether you own a startup or an established brand, automated customer service can be a real savior. You might be worried to trust software solution to manage your business customer service department. Integrating the right automation application will enhance your existing customer service.
OrangeMantra can help you with the development and deployment of automated customer service applications. We understand that organizations have to be on their toes and stay prepared to serve changing market demands. To meet your business requirements, we will provide you a robust automated customer service platform from where you can increase business productivity by answering customer queries 24*7.
We have a wide array of solutions to automate your customer service simplifying all your complex processes.
Our client Hero MotoCorp is an Indian multinational two-wheeler manufacturing company. The brand offers a reliable, innovative range of two-wheelers to ensure riding comfort, style, and cost-effectiveness. For more than three decades, Hero has displayed an impressive level of engineering innovations. They wanted to build a customer service app that enables vehicle owners to find nearby Hero dealerships, book bike test drives, and do more with just a few finger-taps. Hero partnered with OrangeMantra to build both iOS and Android enterprise applications with fast-paced loading.
Our client is a reputed electronic brand with in-house engineers and manufacturing unit across the globe. They have extended benchmarks in the consumer electronic industry with their constant innovation techniques, which are way ahead of time. They focus on using technology driven solutions to enhance and improve product development. Client was providing customer service using legacy method. They were on the lookout of a technology partner that can develop a mobile app integrated with customer service and mobile commerce services. OrangeMantra was the right technology partner to streamline the whole customer service process.
We have deep expertise in different technologies to cater diverse needs of our clients.
Technology is our forte and we integrate the latest solutions into every automation solution developed.
Python
Scala
C++
SQL
Tensorflow
Scikit-learn
SciPy
PyTorch
Supervised Learning 
Deep Learning 
Optimization
Probabilistic ML
Power BI
Tableau
Qlik
MatplotlibAs a top notch Automation company, we serve different industry niche like healthcare, finance, travel and hospitality.
Being a recognized software solution development company, we have a simple and transparent process for customer service automation solution development.
We start with the initial discussion to get an idea about the project requirements, analyze business goals, overall challenges to address, & what technology suite can be employed. Everything is documented after getting approval.
Once all the requirements of your customer service automation are documented, developers with their relevant expertise are assigned. They make optimum use of AI and other technological skills to build next-gen solutions.
Once automation solution is developed, it is put through quality and performance tests to check its functionality as per the set standards. Issues are regularly fixed until actual functionality is achieved and client is satisfied.
After going through testing phase, the launch-ready website is deployed on the server. We provide support & training when any post-deployment challenge impacts website performance.
Some of the benefits of customer service automation includes:
Automated customer service brings an option of self-service options for customers to find answers to their questions. Customers can find answers independently using FAQs, chatbots, and knowledge databases.
Customer need prompt answer to their queries without any delay. With automation tools your business can serve around the clock, resolving queries, processing orders, even when no support executive is available.
Automation speedup manual processes and even bring personalized services. With AI and data-driven insights, it becomes easy to personalize services, based on individual customer preferences and behaviors.
Fasten your ticket management process with complete transparency. Eliminate manual ticket assignment with automation. Assign to the right agent, ensuring that customer inquiries are addressed promptly.
Automation helps with generation of valuable data insights. We provide analytics and reporting tools that help to keep a check on latest customer trends, eliminate bottlenecks, to improve customer service strategies.
Automation speed up customer service by categorizing issues and sharing to the right service provider. Moreover, the risk of human errors is eliminated that mostly happens during repetitive tasks. Automation leads to accurate responses and actions.
Fast and on-time delivery are our success mantra. As a customer service automation company in India, we focus on advanced technologies.
