Name: Salesforce Service Cloud Implementation - OrangeMantra
Brand: OrangeMantra
Price: 25 USD
Rating: 4.8 (5600 reviews)

Salesforce Service Cloud to Modernize Your Customer Service

Customer service determines the growth and sustainability of your business in many ways. With soaring competition and shifting market demands, customer service has become more crucial than ever. That’s why you need tech solutions to deliver the desired customer service. Salesforce Service Cloud provides you with the most advanced software capabilities to dramatically enhance customer service.

We have a team of software developers, UI-UX designers, tech experts, and business consultants to create the most suitable customer service solutions for you. With years-long experience in developing sophisticated Salesforce cloud solutions for businesses of all kinds and sizes. With our Salesforce Service Cloud solutions, you can deliver a personalized customer support experience across channels. Be it messaging, live chat, or social media, we help you offer impressive customer service everywhere.

Why Salesforce Service Cloud?

Salesforce Service Cloud enables you to scale your customer services using an array of highly evolved CRM capabilities

Information-driven interaction

Salesforce enables you to move deals faster by tracking customer information and managing interactions from one dashboard.

Insightful decisions

Make business decisions using deep insights from a vast array of real-time customer data, purchase history, and interaction records.

Drive customer engagement

Boost customer engagement with capabilities like task automation, personalized interaction, and email marketing at scale, among others.

Exceptional social experiences

Seamlessly connect your sales, marketing, and service with the social media channels of your choice and create unmatched experiences.

Highly effective marketing

Use industry-best analytics and business intelligence to create effective marketing campaigns. Better under data and predict consumer behavior.

Customer Service Enhancement

Offer best-in-class customer service around the clock, nurture customer loyalty, and reap the benefits of having happy customers using Salesforce.

Main Features of Our Service Cloud Solutions

Omnichannel Service

Address customer queries using the communication channels of their choice. Be it website, email, phone, or social media, you can offer customer support using any channel that suits your needs.

Service Console

Boost the productivity of your customer service agents by using the next-gen customer support capabilities. Enable agents to place all the information they need at their fingertips for a 360-degree view of customers.

Case Management

Use functionalities like easy visibility into the full context of every case. Record every customer interaction and streamline all the information on a dashboard to visualize the data easily.

Workflows & Approvals

Seamlessly customize and automate customer service or approval processes using drag-and-drop capabilities. Efficiently manage complex workflows and boost the productivity of the customer support team.

Service on Social Media

Reach out to your customers on social media channels. Monitor customers and respond to their queries quickly on Facebook, Instagram, Twitter, and other social media platforms.

Customer Reports & Dashboards

Empower your customer support team to make informed decisions with real-time data and deep insights. Efficiently track cases and real-time information to get a 360-degree view of the customer.