Customer service determines the growth and sustainability of your business in many ways. With soaring competition and shifting market demands, customer service has become more crucial than ever. That’s why you need tech solutions to deliver the desired customer service. Salesforce Service Cloud provides you with the most advanced software capabilities to dramatically enhance customer service.
We have a team of software developers, UI-UX designers, tech experts, and business consultants to create the most suitable customer service solutions for you. With years-long experience in developing sophisticated Salesforce cloud solutions for businesses of all kinds and sizes. With our Salesforce Service Cloud solutions, you can deliver a personalized customer support experience across channels. Be it messaging, live chat, or social media, we help you offer impressive customer service everywhere.
Salesforce Service Cloud enables you to scale your customer services using an array of highly evolved CRM capabilities
Salesforce enables you to move deals faster by tracking customer information and managing interactions from one dashboard.
Make business decisions using deep insights from a vast array of real-time customer data, purchase history, and interaction records.
Boost customer engagement with capabilities like task automation, personalized interaction, and email marketing at scale, among others.
Seamlessly connect your sales, marketing, and service with the social media channels of your choice and create unmatched experiences.
Use industry-best analytics and business intelligence to create effective marketing campaigns. Better under data and predict consumer behavior.
Offer best-in-class customer service around the clock, nurture customer loyalty, and reap the benefits of having happy customers using Salesforce.
Address customer queries using the communication channels of their choice. Be it website, email, phone, or social media, you can offer customer support using any channel that suits your needs.
Boost the productivity of your customer service agents by using the next-gen customer support capabilities. Enable agents to place all the information they need at their fingertips for a 360-degree view of customers.
Use functionalities like easy visibility into the full context of every case. Record every customer interaction and streamline all the information on a dashboard to visualize the data easily.
Seamlessly customize and automate customer service or approval processes using drag-and-drop capabilities. Efficiently manage complex workflows and boost the productivity of the customer support team.
Reach out to your customers on social media channels. Monitor customers and respond to their queries quickly on Facebook, Instagram, Twitter, and other social media platforms.
Empower your customer support team to make informed decisions with real-time data and deep insights. Efficiently track cases and real-time information to get a 360-degree view of the customer.
We offer a comprehensive range of Sales Cloud solutions built on the advanced Salesforce cloud environment.
We use the most advanced software tools and technologies to deliver flawless Salesforce cloud implementation services.
We integrate Salesforce Service Cloud with ERP, email, workflow management solutions, marketing automation solutions, etc.
Migrate your existing customer service tool to the world’s most evolved cloud CRM ecosystem and transform the way you manage service
Whether you need to boost the performance of your Salesforce cloud solution or fix a major bug, we are here to help you.
Whether you need technical expertise for Salesforce or want to scale your existing solution, our managed services cover everything.
We have a team of highly experienced tech consultants to guide your Salesforce journey —from planning and development to deployment.
Salesforce Sales Cloud is a cloud-based CRM platform that provides an all-in-one platform for managing sales, marketing, and analytics. Four different editions of Salesforce Sales Cloud are available for different business sizes and needs.
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. It provides an integrated platform for seamlessly managing and strengthening customer relationships.
Salesforce enables you to automate time-taking manual tasks, effortlessly manage customer data, streamline processes, and enhance business productivity. Salesforce also allows you to efficiently manage areas like eCommerce and customer relationships.
The costs of implementing Salesforce vary widely, based on your requirements. There’s really no average cost of Salesforce implementation. OrangeMantra offers Salesforce implementation services at a market-best price.
Want to build a custom Service Cloud solution for your business?
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