Magento Support Services

5 Signs That You Require A New Magento Support Partner

You feel as is you have been waiting weeks to get anything, but when you do get it, it’s just not right.

Your website pages load just too slowly and you have no clues to the situation. You have a low conversion rate too.

The peak season’s wish list just keeps piling up for you and the opportunity costs are mounting.

You are not utilizing Magento and its native tools well enough. There are too many manual workarounds.

Your existing Magento services have long turnaround time and there are delays in tasks at all fronts

Professional Magento Technical Support For Your Business

Now that you have a Magento online store for your business, it is crucial to maximize your ROI. To witness growing sales and positive feedbacks from customers, it becomes essential for your web store to operate perfecty and the customers do not experience any errors in the system. With years of experience with Magento and an exceptionally knowledgeable team, we assure that our Magento technical Support service will safeguard your store from any potential issues and expediently fix current challenges.

Magento Support Services We Offer:

Setup and Optimization

Our expert Magento team audits the website through reviewing the architecture, code, database and server settings to make sure that everything works as it should. Additionally, we setup and optimize Magento stores right from the scratch.

Issue Prevention

Rather than wait for things to go wrong, we constantly monitor your website for predicting and preventing issues which your store might experience. Our experts develop a result-oriented plan to measure as well as eliminate the risks efficiently

Issue Management

We are reachable 24/7 via phone, Skype and email. The incoming issues are quickly evaluated and assigned to our developers. We work to resolve your issue and ensure that we do it right by coordinating the solutions and updates with the client.

Discuss your support needs

Start with a Site Audit

Before managing a new store, we want to ensure that we understand all the insides and out. If we lack a complete understanding of the site, there may be issues which are overlooked, performance issues, extension conflicts, or security problems.

To avoid such issues, we perform a site audit on your Magento store. If you decide to take up one of our Magento Support Packages, you will get the option to select the degree of audit that we conduct (basic vs. advanced). At the completion of the audit, you will get a detailed and comprehensive analysis of your website that identifies it strengths and weaknesses.

OrangeMantra is here to help!

As a professional Magento development company, we have catered reliable services to hundreds of clients and assisted them to get the best returns from their online investment.

The most potent asset that you can possess to help your business to reach its target is a team dedicated to your success. When you partner with OrangeMantra, our team ensures that your Magento store performs flawlessly round-the-clock and meets all your expectations. Get all the Magento help you need today!

Get Support We’ll keep your site running smoothly:

Experienced Development Teams
- Need to migrate to the latest Magento version or from any other platform to Magento? Avail our expert Magento migration services and get your online store future-ready.
Migrations
- Want to upgrade to the latest Magento version? Let our Magento specialists help you to explore unlimited opportunities by upgrading your web store to the latest version of the platform Read More
Intergrations
- Customize your e-commerce store by adding new functionalities to it. Explore our expertise in integrating Magento with an array of applications, systems, and third-party services Read More
Security & Patch Updates
- The security of your e-commerce store is vital to its success. Get the latest security and patch updates for your Magento store to strengthen it and keep it safe from vulnerabilities and hacking attacks Read More

Get Optimized We’ll help your site reach its full potential:

Optimization
- Is your website plagued by performance issues? Does it require help to fetch higher conversions? Is it struggling for attaining high search rankings? You need reliable optimization services….. Read More
Audits
- Avail bespoke technical, SEO, and UX audits for your Magento store to identify the flaws in the related parameters and find relevant ways to improve it.. Read More
Compliance
- User Experience is a critical parameter of e-commerce success. Avail bespoke UX audits for your Magento store to identify the flaws in the UX it provides and find ways to improve it Read More
Process Workflow
- A Magento store needs to adhere to several compliance requirements related to security and privacy. Let us help you to ensure that your store follows all the compliances that it needs to Read More

Dependable 24 by 7 support with the fastest turnaround time

Dedicated account manager and a team of 100+ smart brains

Availability on phone, Skype, and email

Flexible plans starting at only 10 hours a month

Our Magento Maintenance Services

User Experience

Crafting compelling user experiences that propel the conversions and sales to take your e-commerce business to the next level

Strategy and Growth

Creating a result-oriented strategy to manage your store perfectly and boost the overall business growth

B2B Optimization

Creating a result-oriented strategy to manage your store perfectly and boost the overall business growth

Store Migration

Migrating your online store from any other CMS to Magento or migrating from the existing version to the latest one

Ongoing Support and Maintenance

Reliable ongoing support and Magento maintenance services for your website to ensure seamless running all the time

Integration

Integrating the Magento store with third-party applications to add new functionalities according to the business needs

Performance Optimization

Optimizing the performance of your Magento store to ensure that it delivers glitch-free shopping experiences

SEO and Marketing

Getting your store to reach the top of search rankings with powerful SEO and online marketing strategies

Magento Helpdesk Packages

Gain advantage of our reliable Magento Support services for addressing Magento fixes, providing 24/7 Magento technical support, website maintenance, version upgrades, and security patch installation.

Enterprise

64 Hours

per month

Get Started

Best Value

Plus

32 Hours

per month

Get Started

Standard

16 Hours

per month

Get Started

Starter

8 Hours

per month

Get Started

Fast Response Times As And When Needed

We extend instant support to resolve the entire issues based on the severity of the issue raised. The critical nature of e-commerce makes us focus on resolving the issues at the earliest to get your store back on track.

Severity	Description	Estimated fix time
Priority 1	Site unavailable / unable to checkout	within a day
Priority 2	An issue that is affecting 10% of customers or more	1-2 days
Priority 3	Any superficial or aesthetic issue that is not affecting transactions	2-3 days

Magento Store Maintenance And Support Tasks can include:

Site Monitoring

With OrangeMantra’s Magento site monitoring, you can relax as your site is in safe hands of reliable professionals and is unlikely to experience downtime.

Help Desk Support

We offer dependable help desk support. We are available on phone call or email from IST 0900 to IST 2300 to answer your queries. You can access the help desk 24/7 for the rest of the time.

Site Maintenance

An e-commerce website faces a glitch even when one of its tiniest elements fails to work properly. We are here with reliable Magento Maintenance Services to get everything back on track.

Upgrades

From time to time, Magento comes with updates and new releases. We will be right there to upgrade it and ensure that everything is integrated and functioning the way it should.

Code Audit

Our Magento experts perform a comprehensive site audit by evaluating its current code for health, security, and performance. We also provide recommendations for improvements.

Backups

E-commerce sites may can crash, be hacked, or experience any other problems. Having a recent backup helps you to return easily to the last correct version of your store.

Recommendations

We offer expert recommendations to keep your store performing to its highest potential, with improvements starting from a piece of code, to an improved extension, to a new integration.

Priority Response

We give you the power to set the priority of an issue or problem as low, medium, high, or urgent, without incurring any extra cost.

Promo Support

We extend promo support for your Magento store to ensure that the transactions run seamlessly and customers avail excellent experiences even during peak events.

Development

Whether you want some development work for your site or have a custom project, you get the freedom to decide how to avail of your hours in the package.

Extensions

We will install the extensions that you purchase for your Magento store, even if they are not ours. We will ensure they are set up and synced correctly with the elements of your website.

Training

Whether you are new to Magento or want to enhance your knowledge of the platform, we will train you as well as your team on the Magento topic of your choice.