Professional Magento Technical Support For Your Business
Now that you have a Magento online store for your business, it is crucial to maximize your ROI. To witness growing sales and positive feedbacks from customers, it becomes essential for your web store to operate perfecty and the customers do not experience any errors in the system. With years of experience with Magento and an exceptionally knowledgeable team, we assure that our Magento technical Support service will safeguard your store from any potential issues and expediently fix current challenges.
Magento Support Services We Offer:
Setup and OptimizationOur expert Magento team audits the website through reviewing the architecture, code, database and server settings to make sure that everything works as it should. Additionally, we setup and optimize Magento stores right from the scratch.
Issue PreventionRather than wait for things to go wrong, we constantly monitor your website for predicting and preventing issues which your store might experience. Our experts develop a result-oriented plan to measure as well as eliminate the risks efficiently
Issue ManagementWe are reachable 24/7 via phone, Skype and email. The incoming issues are quickly evaluated and assigned to our developers. We work to resolve your issue and ensure that we do it right by coordinating the solutions and updates with the client.
Management
- Dedicated Project Manager
- 24/7 email support
- Phone support
- Skype support
- No long-term commitment
- Tailor-made packages
Marketing and Design
- Dedicated Project Manager
- SEO planning and optimization
- Email marketing
- Branding and banner design
- Content creation
- Product photography
Development
- Professional Magento developers
- Managed code repository
- Magento migration and upgrades
- Install, configure, and customize
- extensions
- Third-party integrations
- Magento malware and virus removal
Start with a Site Audit
Before managing a new store, we want to ensure that we understand all the insides and out. If we lack a complete understanding of the site, there may be issues which are overlooked, performance issues, extension conflicts, or security problems.
To avoid such issues, we perform a site audit on your Magento store. If you decide to take up one of our Magento Support Packages, you will get the option to select the degree of audit that we conduct (basic vs. advanced). At the completion of the audit, you will get a detailed and comprehensive analysis of your website that identifies it strengths and weaknesses.
OrangeMantra is here to help!
As a professional Magento development company, we have catered reliable services to hundreds of clients and assisted them to get the best returns from their online investment.
The most potent asset that you can possess to help your business to reach its target is a team dedicated to your success. When you partner with OrangeMantra, our team ensures that your Magento store performs flawlessly round-the-clock and meets all your expectations. Get all the Magento help you need today!
Dependable 24 by 7 support with the fastest turnaround time
Dedicated account manager and a team of 100+ smart brains
Availability on phone, Skype, and email
Flexible plans starting at only 10 hours a month
Our Magento Maintenance Services
User Experience
Crafting compelling user experiences that propel the conversions and sales to take your e-commerce business to the next level
Strategy and Growth
Creating a result-oriented strategy to manage your store perfectly and boost the overall business growth
B2B Optimization
Creating a result-oriented strategy to manage your store perfectly and boost the overall business growth
Store Migration
Migrating your online store from any other CMS to Magento or migrating from the existing version to the latest one
Ongoing Support and Maintenance
Reliable ongoing support and Magento maintenance services for your website to ensure seamless running all the time
Integration
Integrating the Magento store with third-party applications to add new functionalities according to the business needs
Performance Optimization
Optimizing the performance of your Magento store to ensure that it delivers glitch-free shopping experiences
SEO and Marketing
Getting your store to reach the top of search rankings with powerful SEO and online marketing strategies
Benefits of availing professional Magento website maintenance and technical support for your online business
online business- You have a Magento store up and running flawlessly.
- You have expert consultation on any issue related to your store.
- Any issue identified will be resolved promptly and competently.
- You get access to regular reports on the store’s operations.
- You get timely information related to optimization and updates.
Magento Helpdesk Packages
Gain advantage of our reliable Magento Support services for addressing Magento fixes, providing 24/7 Magento technical support, website maintenance, version upgrades, and security patch installation.
Fast Response Times As And When Needed
We extend instant support to resolve the entire issues based on the severity of the issue raised. The critical nature of e-commerce makes us focus on resolving the issues at the earliest to get your store back on track.
| Severity | Description | Estimated fix time |
|---|---|---|
| Priority 1 | Site unavailable / unable to checkout | within a day |
| Priority 2 | An issue that is affecting 10% of customers or more | 1-2 days |
| Priority 3 | Any superficial or aesthetic issue that is not affecting transactions | 2-3 days |
Magento Store Maintenance And Support Tasks can include:
Site Monitoring
With OrangeMantra’s Magento site monitoring, you can relax as your site is in safe hands of reliable professionals and is unlikely to experience downtime.
Help Desk Support
We offer dependable help desk support. We are available on phone call or email from IST 0900 to IST 2300 to answer your queries. You can access the help desk 24/7 for the rest of the time.
Site Maintenance
An e-commerce website faces a glitch even when one of its tiniest elements fails to work properly. We are here with reliable Magento Maintenance Services to get everything back on track.
Upgrades
From time to time, Magento comes with updates and new releases. We will be right there to upgrade it and ensure that everything is integrated and functioning the way it should.
Code Audit
Our Magento experts perform a comprehensive site audit by evaluating its current code for health, security, and performance. We also provide recommendations for improvements.
Backups
E-commerce sites may can crash, be hacked, or experience any other problems. Having a recent backup helps you to return easily to the last correct version of your store.
Recommendations
We offer expert recommendations to keep your store performing to its highest potential, with improvements starting from a piece of code, to an improved extension, to a new integration.
Priority Response
We give you the power to set the priority of an issue or problem as low, medium, high, or urgent, without incurring any extra cost.
Promo Support
We extend promo support for your Magento store to ensure that the transactions run seamlessly and customers avail excellent experiences even during peak events.
Development
Whether you want some development work for your site or have a custom project, you get the freedom to decide how to avail of your hours in the package.
Extensions
We will install the extensions that you purchase for your Magento store, even if they are not ours. We will ensure they are set up and synced correctly with the elements of your website.
Training
Whether you are new to Magento or want to enhance your knowledge of the platform, we will train you as well as your team on the Magento topic of your choice.
Happy Clients
Orangemantra
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